The World According to Nick |
My take on Software, Technology, Politics, and anything else I feel like talking about. |
Monday, November 08, 2004
Nick Burns on the Battle FieldMaybe you don't remember the Jimmy Fallon character on SNL called Nick Burns - Your Company's Computer Guy. My sister Sarah said that every time she saw those skits she was reminded of me. I understand why, I work with computers for a living and my name is Nick... but I was still sort of insulted, because I am not like him at all. Still... when I saw this story about battle field tech support, I was instantly reminded of those skits.
Hopefully they're tech support isn't anything like the company tech support I have to deal with at my current client: Tech. Support: Thank you for calling Army Technical Support. For English, please press 1. Para EspaƱol, presione dos por favor. Soldier: Crap - I have to press numbers? *1* Tech. Support: For general computer problems, please press 1. To order replacement parts for your Apache Attack Helicopter, please press 2. To request a tow for your M1-A2 tank, please press 3. For immediate battlefield support, please press 4. Soldier: Jesus... why is the one I need always last? *4* Tech. Support: Please enter your 16 digit Army serial number followed by the pound key. Solder: Aggghhhhh. Tech. Support: Please hold for the next available battlefield technical support representative. Your call is very important to us. Oh... and you're welcome.
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About Me
Name: Nick Home: Wauwatosa, WI, United States I'm a Software Consultant in the Milwaukee area. Among various geeky pursuits, I'm also an amateur triathlete, and enjoy rock climbing. I also like to think I'm a political pundit. View My Profile Archives
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